Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment is successfully confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).

Shipping Time

We proudly ship to customers worldwide.

Estimated Delivery Time

  • Standard Shipping: 5–8 Business Days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or high shipping volumes.

Shipping Costs

Shipping charges are calculated at checkout unless a free shipping promotion is available.

Any applicable customs duties, import taxes, or local fees are the responsibility of the customer.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking information to become active.

Delayed or Lost Shipments

While we strive to deliver every order on time, occasional delays may occur due to circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact our customer support team, and we will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately before your order is dispatched.

Refund & Return Policy

Your satisfaction is our priority.

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

Once your returned item has been received and inspected, we will notify you of the approval status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Personalized or custom-made products

  • Items marked as Final Sale

  • Products damaged due to misuse or normal wear and tear

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the product so we can arrange a replacement or refund promptly.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact our customer support team. We are always happy to assist you.